Whether you’re a gung-ho enthusiast or a reluctant sceptic, there are relevant AI tools and solutions for your team. Even if you do not personally use them, someone in your team probably does.
I’m a big advocate of bottom-up problem solving and solution sourcing. However, if there is no senior level direction on how your business uses AI, you are open to risk. As Articulate so articulately said, “what you don’t know can hurt you.”
Clear guidelines on how and when your team uses AI can prevent:
- Security or data breaches.
- If your team is using free public tools, they could be making sensitive customer or commercial information public.
- Copyright infringement and other legal issues
- Biased or incorrect information
- AI tools are constantly evolving but its knowledge is based on the information it is given – content has to be verified and checked every time.
- Inconsistent standards and products
Call it what you will – guidelines, framework, or policy are common choices – elements it needs to cover include:
- A “dummys guide” to AI
- What tools can be used at work*
- How they can be used
- Outlining clear responsibilities for the user
- Situations & circumstances where they should not be used or require additional considerations.
- Clear instructions around data protection, confidentiality and privacy.
- Best practice
- Such as maintaining a record of prompts and work that has been produced.
- Available training or technical support
- Consequences of breaching the guidelines/framework/policy
And, if you’re ready to really consider AI for your business then you also need to consider its impact on your sustainability/carbon footprint. Because AI now produces more carbon than the aviation industry (if you’re interested in this, Forbes published an article about Data, AI and sustainability).
*Best Practice Option: What tools can be used at work
Futureproof your guidelines by providing your team with a decision-making matrix that helps them decide if the tools they’re considering meet your minimum requirements.
This way your subject experts have the autonomy they need to keep up-to-date with the tools available for their specialism.
Ready to start making some decisions? I’m happy to help.
Alma 